Support centre
Support
Support channels, downloadable material and answers to the most common questions.
How to reach us
Pick whichever channel suits you. Service hours and response times follow what was agreed in each contract.
Phone
Downloads
Documents and utilities made available by SafeCortex.
No material published at the moment.
Frequently asked questions
What people usually ask us before starting.
What exactly does SafeCortex do?
We bring together under one supplier what usually takes four: software development, cloud infrastructure, support and security, automation and artificial intelligence, digital presence and building automation. What changes from one project to the next is the scope, not the way we work.
Does SafeCortex work with companies of any size?
We work with companies of different sizes. What shapes the engagement is the need and the scope, not the size of the company. Smaller projects tend to be closed by scope; continuous demand works better under a support contract.
How does a conversation with SafeCortex start?
Through the form on the "For companies" page, via WhatsApp or through the contact page. Either way the first step is the same: understanding the problem before proposing a solution. From there we define the scope, the assumptions and what stays out.
Do you quote timelines and prices in the first conversation?
We do not give a fixed deadline or price before knowing the scope. We can indicate ranges and alternatives, but the formal proposal comes after the assessment. We would rather say a date is not viable than commit to one that is compromised from the start.
Do you work with clients outside Brazil?
We work remotely and this site is available in Portuguese and English. Working language, time zone and contracting arrangements are agreed case by case, before the work begins.